General Printing’s Shipping Policy

March 17th, 2025

1. Shipping Locations

Domestic Shipping

We currently ship orders within the United States.

International Orders

If you are located outside the U.S. and are interested in placing an order, please contact us at:

2. Processing Times

Standard Order Processing

Our typical processing times for custom-printed items are:

  • Proof Approval: Proofs are typically sent within 1-2 business days for client approval.
  • Production: Once the proof is approved, production takes approximately 3-10 business days, depending on project complexity and order volume.
  • Shipping: Orders are shipped promptly after production is complete. Delivery time depends on location and shipping method.

Potential Delays

Processing and production times may be affected by:

  • High order volumes
  • Holidays
  • Supply chain disruptions

If delays are expected, we will inform you as soon as possible.

Tracking Information

Once your order is shipped, a tracking number will be provided for monitoring your shipment’s progress.

3. Delayed or Lost Shipments

Possible Causes of Delay

Unforeseen delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Other external factors beyond our control

Resolution Process

General Printing is not liable for carrier-related delays but will assist in resolving any delivery issues. If your order is significantly delayed or lost, please contact us with:

  • Order number
  • Tracking number

4. Shipping Address Accuracy

Customer Responsibility

It is the customer’s responsibility to ensure the shipping address is accurate at the time of order placement.

Undeliverable Packages

General Printing is not responsible for undeliverable shipments due to incorrect addresses provided by the client. Any additional shipping fees due to address errors will be the client’s responsibility.

5. Damaged Items During Shipping

Reporting a Damaged Shipment

If your order arrives damaged, please:

Claim Processing

To process your claim, include:

  • Photos of the damaged product and packaging
  • A description of the issue

We will work with you to resolve the issue, including a replacement or partial refund at our discretion.

6. Contact Us

Get Assistance

For further questions regarding our shipping policy, please get in touch with us:

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