General Printing’s Refund and Return Policy

March 17th, 2025

1. Custom Products

No Refunds or Returns

All products created by General Printing are custom-made to client specifications. As such, we do not offer refunds or returns on custom-printed items once production has begun or the final proof has been approved by the client.

2. Proofing and Approval Process

Client Responsibility

To ensure accuracy, we provide clients with digital proof of their project before production. It is the client’s responsibility to review the proof for errors, including:

• Text
• Layout
• Color
• Design elements

Final Approval

By approving the proof, the client confirms that the design is correct and authorizes General Printing to proceed with production.

Important Notice

Once the proof is approved, any errors in the final product that were present in the approved proof are the responsibility of the client. General Printing is not liable for reprints or refunds due to client-approved errors.

3. Errors or Defects in Printing

Reporting an Issue

If there is an error or defect in the final printed product that does not match the approved proof (e.g., printing flaws, or incorrect dimensions), please contact us within 10 days of receiving the product.

Resolution Options

In the event of a printing error that was not part of the approved proof, we will:

• Reprint the item at no additional cost
• Offer a partial refund, at our discretion

Requirements for Reprint or Refund

To qualify, the following conditions must be met:

• The product must be unused and in its original condition.
• The error must be documented and reported within 10 days of receiving the item.

How to Report an Issue

Contact us at:

• Email: GPOffice@General-Printing.com
• Phone: (573) 443-8890
  Include photos of the issue and a description of the problem in your report.

4. Non-Returnable Items

Final Sale Policy

The following items are non-returnable:

• Custom-printed items
• Personalized products
• Any items that have been approved for production by the client

5. Cancellation Policy

Order Cancellation

Orders may only be canceled before proof approval. Once the proof has been approved and production has begun, the order cannot be canceled.

Urgent Cancellations

If you need to cancel an order, please contact us as soon as possible.

6. Return Process

Steps for Authorized Returns

If a return or reprint has been authorized by General Printing, please follow the instructions provided by our team.

Return Shipping

• Returned items must be in their original packaging and condition.
• Return shipping costs are the responsibility of the client unless otherwise stated.

7. Contact Us

For questions or concerns regarding our refund and return policy, please contact us:

• Email: GPOffice@General-Printing.com
• Phone: (573) 443-8890